Frequently Asked Questions

Yes. Choose from more than 60+ plant-based meals, snacks, treats and sides, or select one of our curated meal plans if you'd prefer us to do the planning for you.

Yes. Our meals are made fresh to order and contain no artificial preservatives. We use packaging and production methods designed to keep food fresher for longer without relying on artificial additives.

Not all IKU meals are certified organic. However, we prioritise high-quality plant-based ingredients and responsible sourcing wherever possible.

Nutritional information, including calories, protein, fats and carbohydrates, can be found on every meal product page.

Some meals may be suitable for these requirements, but not all products are specifically certified low-FODMAP. We recommend reviewing the ingredient list and allergen information on each product page before ordering to ensure they meet your dietary needs.

Some products contain allergens. Every meal product page includes allergen information and a full ingredient list. While we take care in preparation, our facility handles gluten, soy, sesame, nuts and other allergens, so we cannot guarantee products are free from traces of these ingredients. You can use the allergen filter on our website to filter out the allergen you’re avoiding.

Shelf life varies by product. Most ready-to-heat meals have around 11 days shelf life, pies and tarts around 8 days, and some mushroom products up to 18 days. Every meal includes a use-by date shown on the meal product page on our website and on pack to ensure you can enjoy maximum freshness and quality.

Yes. Most ready-made meals can be frozen for up to 6 months. For best results, freeze before the use-by date and thaw before reheating. Once thawed, don’t freeze again. 

From the fridge, take your meal out of the cardboard sleeve and peel the film back slightly. Remove any inner pots from the tray then microwave on high for 2—3 minutes until piping hot. Stir through and reheat for longer if you need to, otherwise enjoy!

If you do not have a microwave, then a selection of our meals can be Air Fried.  Simply remove the sleeve and the protective film seal and heat at 120 degrees for 20 minutes or until hot. Be careful when removing the container from the Air fryer as this will be hot.

Most frozen meals can be heated directly from frozen. Simply follow the normal heating instructions and allow additional heating time until the meal is thoroughly heated.

Many meals can also be heated in an oven, air fryer or stovetop pan. Please transfer food to an oven-safe dish before heating, as meal trays are microwave-safe but not oven-safe.

Many IKU meals are air fryer friendly. Please check the product page or packaging for air fryer instructions and recommended cooking times.

Yes. Sustainability has been part of IKU's philosophy since the beginning. We use recyclable, reusable or compostable packaging wherever possible and continually work to reduce our environmental impact. We have pledged to be plastic free by the end of 2026.

Yes. All IKU meal containers are BPA-free and microwave-safe.

Not currently. Packaging can be recycled, reused or composted depending on your local facilities.

Yes. You can place a one-time order whenever you like, with no ongoing commitment required.

A one-time order is a single purchase. A subscription provides recurring deliveries and subscriber benefits while still allowing you to pause, skip or cancel before your next order. If you choose to subscribe you receive the benefit of 10% off, plus free shipping and ongoing rewards throughout your journey to reward your good habits.

You can update your meals, skip deliveries, change dates and manage future orders from your account dashboard, anytime.

Subscriptions can be cancelled through your account before the next billing cut-off date.

A paused subscription may automatically resume once the selected pause period ends. You can always review upcoming deliveries in your account dashboard.

Yes. The minimum order is 7 items for one-time orders and 10 items for subscription orders.

Yes. Volume discounts are automatically applied at checkout based on the amount you spend. We have a spend threshold discount where if you spend $215.00, you get 10% off and if you spend $250 you’ll receive 15% off.

Simply enter your promo code during checkout and check your order summary before payment to ensure it has been applied.

We accept all major credit cards, Apple Pay and Afterpay.

Enter your postcode on our website to instantly check delivery availability. We deliver across NSW, VIC, QLD, ACT and selected additional regions.

Unfortunately we do not deliver to Western Australia right now, however watch this space, as we are doing our very best to deliver to you. Feel free to sign-up to our newsletter to be the first to know when things change.

Delivery pricing varies by location and order value. Delivery rates are displayed at checkout and on our delivery information page. Live in Sydney Metro? We offer free delivery on all orders over $125, we also offer free delivery for IKU subscribers.

No. If you're not home, your order can be left in a safe location according to your delivery instructions. Please note, your IKU delivery can only sit out for up to 6 hours.

Orders are packed with insulation and ice packs designed to keep meals chilled for up to 6 hours after delivery.

If possible, please be home to receive your order or provide clear delivery instructions. If our driver cannot access your building, the order may be left at the main entrance.

Yes. Delivery updates and estimated arrival information will be shared with you so you know when your IKU order is on the way.

Orders can usually be changed before the weekly cut-off. After that point, your order enters production and changes may no longer be possible. If you subscribe to IKU, you can change your order details prior to the cut-off through your account dashboard.

Please contact our team as soon as possible so we can assist you with updating the address.

If a product becomes unavailable, we'll either provide a suitable substitute or contact you to discuss alternative options.

Please contact our customer care team with photos of the issue and your order number so we can investigate and arrange a replacement or credit where appropriate.

Please contact our customer care team with your order number and details of the missing item and we'll work quickly to resolve it.

Yes. IKU is an approved NDIS meal provider and eligible participants can receive funding support for their meal purchases. You can find out more here: https://eatiku.com.au/pages/ndis

After requesting a quote (if required), you'll complete a service agreement, receive approval through your plan manager or NDIS, and then begin ordering meals. Eligible participants can receive a rebate on meal costs depending on their plan type.

Customers earn points through purchases which can be redeemed for future discounts.

Referral rewards are usually issued after a qualifying first purchase. If you believe a reward is missing, please contact our support team and we will assist.

This typically occurs when cancellation is requested after the billing cut-off date and the next order has already entered processing. Please contact our support team and we will assist.

Occasionally adjustments are processed before dispatch due to unavailable items or other unforeseen changes. If you're unsure, please contact our support team.

Yes. Simply enter the recipient's delivery address during checkout and we'll deliver directly to them. You can also purchase a gift card if you prefer here: https://eatiku.com.au/products/iku-gift-card