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Frequently Asked Questions
How long do the meals last?
Fresh meals and snacks will last between 3—10 days in the fridge from the day of delivery. Each of our products has a use-by date label, so make sure you check them when your order arrives. If you have any issues with the freshness of your meals, please let us know via firstname.lastname@example.org..
Where do you deliver to?
We currently deliver to NSW and Victoria. We’re adding new postcodes all the time, so keep an eye on our website and social channels. Check if we deliver to your suburb here.
When do you deliver?
You can check out delivery information to find the times and days that are relevant to you. If we don’t deliver to your area just yet, make sure you keep an eye out. We’re adding new postcodes all the time.
What kind of allergies and dietaries do you cater to?
All of our meals are vegan and made on a site free from any animal products. You can see a summary of allergens and ingredients when you click on any meal on our website, so please check this carefully before ordering. Despite offering a number of allergen-free meals, our facility does handle sesame, tree nuts, peanuts and soy, so we can’t guarantee trace-free meals.
What do I do with the packaging?
All of our packaging is 100% reusable, recyclable or compostable. As part of our commitment to the planet, we are working to achieve entirely compostable packaging but, in the meantime, please check the instructions on each meal to see how to best dispose of your packaging.
How do I heat up my meals?
*If fresh, heat in the microwave for 1 to 2.5 minutes. Caution: Contents may be hot after heating. Allow to stand for one minute after heating. Stir through and reheat for longer if required. Best to heat the meal for a shorter time and reheat rather than overcook.
How do I warm up my meals if I don’t have a microwave?
All your meals are tested and tweaked based on how they taste and hold up when heated in the microwave, so this is our recommended heating method. As an alternative, you can transfer your meal from the plastic tray into an oven safe dish and heat in the oven, or heat on the stove in a non-stick frying pan. Please note - our meal containers are microwave safe, but should not be placed in the oven or on the stove.
How long can my order be left outside for?
On your selected delivery date, all your meals will be delivered fresh. They arrive in a recyclable cardboard box insulated with a recycled thermal liner to keep them cool until you’re ready to pop them in the fridge. We include ice packs to keep your order chilled for up to 6 hours, so don’t stress if you can’t get to them straight away.