What is IKU?
Since opening our first plant-based eatery more than 35 years ago, IKU has nourished and healed our customers with simple plant-based meals that bring balance and vitality to their lives and taste buds. Our goal has always been to inspire and empower as many people as possible to eat well without harming the planet.
Thanks to our innovative vision, delicious vegan dishes and the support of our community, we’ve stepped beyond the storefront to become an online delivery service that brings a whole new level of ease and accessibility to IKU.
What does plant-based mean?
A plant-based diet means eating mostly plant foods with minimal fake or artificial ingredients. Some plant-based eaters still consume animal products, so it’s considered more flexible than being vegan or vegetarian, instead focusing on nutrient-rich wholefoods. That said, all IKU meals and products are 100% vegan.
Is IKU healthy?
“Healthy” can be subjective, but we like to think so. Since IKU started, we’ve studied how different cultures have eaten sustainably for thousands of years and based our menus on balancing the energetic properties of foods. Each of our meals contains a balance of protein, vitamins, minerals and fibre. All of our ingredients are plant-based, free from artificial nonsense and rich in nutrients.
Can I choose my meals?
Of course! We have a menu of more than 50 vegan meals and snacks to choose from, so we’re sure you’ll find something you love. If you’d rather we did the decision-making for you, we also have a range of curated meal sets to suit a range of nutritional needs.
How long do the meals last?
Fresh meals and snacks will last between 3—10 days in the fridge from the day of delivery. Each of our products has a use-by date label, so make sure you check them when your order arrives. If you have any issues with the freshness of your meals, please let us know via email@example.com.
How do I heat my meals?
From the fridge, take your meal out of the cardboard sleeve and peel the film back slightly. Remove any inner pots from the tray then microwave on high for 2—3 minutes until piping hot. Stir through and reheat for longer if you need to, otherwise enjoy!
How do I heat them from frozen?
Our meals are prepared fresh and designed to be kept in the fridge but we get that this isn’t always an option. If heating from frozen, follow the steps above but heat for 5—6 minutes or until piping hot.
Note: Not all foods are freezer-friendly, so please keep your salads and puddings in the fridge only.
What if I don’t have a microwave?
Each IKU meal is tinkered until it’s at its best when heated up in a microwave, so this really is our recommended heating method. You can, however, heat your meal in the oven or in a non-stick pan on the stove if you need to. Our trays are microwave safe, but they will melt in the oven or on the stove, so please transfer your meal to an appropriate dish first.
How do I place an order?
When do I have to place my order by?
Because we make our meals fresh, we need 5—6 days notice to account for your order in our production schedule. This is why you have to place your order in advance and why we can’t process any alterations or cancellations after a certain timeframe.
Do I receive a discount the more I order?
Yes! Discounts are automatically applied depending on the quantity of items in your order. You’ll also activate free shipping when you place an order over $100.
How do I apply a promo code?
As you’re going through the payment process, you should see the relevant field below the section where you enter your card details. Simply type or paste the promo code into this field. Before submitting your order, check your Order Summary to make sure your code has been applied.
Is there a minimum order?
Our minimum order for delivery is $59 and any orders under $100 will incur a $10 delivery fee.
How can I pay for my order?
We accept all major credit cards and also take payments via ApplePay and Afterpay. If you’re having any trouble with payment methods, please give us a call on 1300 989 321 between 9am and 6pm, Monday to Friday. Or you can email us at firstname.lastname@example.org.
Why isn’t my code working?
We have two types of codes that can be used upon checkout: promo codes and gift card codes. If your code isn’t working in either field, please call us on 1300 989 321 between 9am and 6pm, Monday to Friday, send us an email at email@example.com.
Gift cards, discounts and promotional codes are non-transferable and cannot be refunded for cash and we reserve the right to cancel any promotion or discount without prior notice.
How do I cancel my order?
Please call us on 1300 989 321 between 9am and 6pm, Monday to Friday, send us an email at firstname.lastname@example.org.
Something I ordered didn’t arrive!
We sincerely hope this doesn’t happen but, on the off chance it does, simply send us an email with your order number and the missing item to email@example.com and we’ll make sure we sort it out.
How much is delivery?
NSW Sydney Metro: Delivery is free for orders over $100 and $14.99 for any orders under.
NSW Outside Sydney Metro, VIC & ACT: Delivery is $14.99 for all orders.
Where do you deliver to?
We currently deliver to NSW, Victoria and the ACT. We’re adding new postcodes all the time, so keep an eye on our website and social channels. Check if we deliver to your suburb here.
When do you deliver?
You can check out delivery information to find the times and days that are relevant to you. If we don’t deliver to your area just yet, make sure you keep an eye out. We're adding new postcodes all the time.
Do I have to be home when my order arrives?
No. Our driver will leave your delivery at the front door or in a secure place if you’re not home. Please add any special delivery instructions in the additional information section when placing your order.
How long can my order be left outside for?
On your selected delivery date, all your meals will be delivered fresh. They arrive in a recyclable cardboard box insulated with a recycled thermal liner to keep them cool until you’re ready to pop them in the fridge. We include ice packs to keep your order chilled for up to 6 hours, so don’t stress if you can’t get to them straight away.
What happens if I live in a secured apartment?
If this is the case, please be home to receive your delivery. Or, if you can’t be, please arrange a time with our staff prior to the delivery date by calling 1300 989 321 between 9am and 6pm, Monday to Friday, or sending an email to firstname.lastname@example.org. If our driver can’t access your apartment, they’ll have to leave your order at the entrance to your building.
Can I track my order?
Not at this stage, but orders are delivered between 10am and 5pm and rest assured that if you're not home, your meals will remain fresh for up to 6 hours after delivery. This is due to a combination of custom insulation, non-toxic ice packs and specially modified atmospheric packaging.
Where are your meals made?
All of our meals are made in our plant-based production kitchen in Sydney.
What kind of allergies and dietaries do you cater to?
All of our meals are vegan and made on a site free from any animal products. You can see a summary of allergens and ingredients when you click on any meal on our website, so please check this carefully before ordering. Despite offering a number of allergen-free meals, our facility does handle sesame, tree nuts, peanuts, gluten and soy, so we can’t guarantee trace-free meals.
What do I do with the packaging?
All of our packaging is 100% reusable, recyclable or compostable. As part of our commitment to the planet, we are working to achieve entirely compostable packaging but, in the meantime, please check the instructions on each meal to see how to best dispose of your packaging.
Is your packaging BPA-free?
Absolutely. All of your meals come in BPA-free, microwave-safe containers that are either compostable or recyclable.
How do you keep your food so deliciously fresh?
Our orders can withstand two full days of shipment and remain fresh for another 8—12 hours after delivery due to a combination of custom insulation, non-toxic ice packs and specially modified atmospheric packaging. The modification process removes almost all the oxygen from your order to slow down the speed of oxidation reactions, meaning your food can stay safer for longer without the use of preservatives. It actually improves the shelf life of fresh ingredients by 200% or more compared to air-sealed packaging.
How many meals fit in one box?
We can fit a total of 12 meals in one delivery box.
Don’t see your question here?
Reach out to email@example.com and we’ll do our best to help.