Frequently Asked Questions

Can’t find the answer you’re after? No problem. Reach out to info@eatiku.com.au and we’ll do our best to help.

Meals

What is IKU?

Since opening our first plant-based eatery more than 35 years ago, IKU has nourished and healed our customers with simple plant-based meals that bring balance and vitality to their lives and taste buds. Our goal has always been to inspire and empower as many people as possible to eat well without harming the planet. 

Thanks to our innovative vision, delicious vegan dishes and the support of our community, we’ve stepped beyond the storefront to become an online delivery service that brings a whole new level of ease and accessibility to IKU.

What does plant-based mean?

Is IKU healthy?

Can I choose my meals?

How long do the meals last?

How do I heat my meals?

How do I heat them from frozen?

What if I don’t have a microwave?

Ordering

How do I place an order?

First check that we deliver to you. You can do that here. Then head to our Shop page, peruse our menu, pick and choose what you’d like to eat and add it to your cart. Once that’s done, create an account or login to an existing one, then review your order and complete the checkout process.

When do I have to place my order by?

Do I receive a discount the more I order?

How do I apply a promo code?

Is there a minimum order?

How can I pay for my order?

Why isn’t my code working?

How do I cancel my order?

Something I ordered didn’t arrive!

Delivery

How much is delivery?

Delivery is free for orders over $90 and $10 for any orders under. Additional boxes will incur a $5 delivery surcharge. We can fit a total of 12 meals in one delivery box.

Where do you deliver to?

When do you deliver?

Do I have to be home when my order arrives?

How long can my order be left outside for?

What happens if I live in a secured apartment?

Tracking

Can I track my order?

Yes. We’ll send you a message with a tracking link the evening before we dispatch your order so you can keep an eye on it the next day.

Logistics

Where are your meals made?

All of our meals are made in our plant-based production kitchen in Sydney.

What kind of allergies and dietaries do you cater to?

What do I do with the packaging?

Is your packaging BPA-free?

How do you keep your food so deliciously fresh?

How many meals fit in one box?

Don’t see your question here?

Reach out to info@eatiku.com.au and we’ll do our best to help.

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